This Privacy Policy describes the policies of Pollex Digital LLC (“Company,” “we,” “our,” or “us”) regarding the collection, use, and disclosure of your information when you visit or use our website (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Service.

We may update this Privacy Policy from time to time without prior notice. Any revised Privacy Policy will be posted on this page and will become effective upon posting. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

Information We Collect

We may collect and process the following personal information:

  • Name
  • Email Address
  • Mobile Phone Number
  • Any information submitted through contact forms, consultations, support requests, or service inquiries

How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and managing our services
  • Customer support and communication
  • Marketing and promotional communications
  • Appointment scheduling and reminders
  • Service updates and notifications
  • Business operations and analytics
  • Compliance with legal obligations

If we wish to use your information for any purpose not listed above, we will obtain your consent when required by law.

How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers and vendors that assist us in operating our business, including:

  • Website hosting providers
  • CRM and customer management platforms
  • Analytics providers
  • Marketing service providers
  • Communication and messaging providers
  • Payment processors
  • Legal and compliance service providers

These third parties are authorized to use your information only as necessary to provide services on our behalf and are required to maintain the confidentiality and security of your information.

We may also disclose information when required by law, legal process, governmental request, or to protect our legal rights and interests.

In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

Retention of Your Information

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Certain records may be retained for longer periods when required by applicable laws, regulations, accounting standards, or legitimate business interests.

Anonymous and aggregated data that does not identify individuals may be retained indefinitely.

Text Message Communications (SMS)

Pollex Digital LLC may communicate with customers via SMS text messaging for purposes including customer support, appointment reminders, service updates, account notifications, and marketing communications where consent has been provided.

By providing your mobile phone number and opting in to receive SMS messages, you expressly consent to receive text messages from Pollex Digital LLC.

SMS Disclosures

  • Message frequency varies depending on your interactions with our business.
  • Recurring messages may be sent when you have opted into marketing communications.
  • Message and data rates may apply according to your wireless carrier plan.
  • Consent to receive SMS messages is not a condition of purchasing any goods or services.
  • Mobile carriers are not liable for delayed or undelivered messages.

SMS Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.

Upon opting out, you will no longer receive SMS communications from that messaging program unless you provide consent again.

SMS Help

For assistance regarding our SMS communications, reply HELP to any message or contact us
directly using the information provided on our website.

SMS Data Sharing Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data, consent records, and mobile phone numbers collected for SMS purposes will not be sold, shared, rented, or disclosed to any third party for their marketing purposes.

Information may only be shared with service providers necessary to deliver messaging services and support business operations.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Request a copy of your personal information
  • Withdraw consent where consent is the basis of processing
  • Lodge a complaint with a regulatory authority

To exercise any of these rights, please contact us at: Email: privacy@pollexdigital.com

We will respond to requests in accordance with applicable laws and regulations.

You may also opt out of marketing communications at any time by contacting us using the
information above.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Pollex Digital LLC.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to improve user experience, analyze website performance, personalize content, and support marketing activities.

You may control cookies through your browser settings. Disabling cookies may affect certain website functionality.

Grievance and Privacy Contact

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Pollex Digital LLC
Email: privacy@pollexdigital.com
We will make reasonable efforts to address your inquiries promptly and in accordance with applicable laws.

Contact Information

For general inquiries regarding this Privacy Policy, please contact:
Pollex Digital LLC
Email: privacy@pollexdigital.com

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